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Retry Failed Uploads

Recover from processing failures and partial uploads.

Retry Failed Uploads

When a document fails to process or only partially completes, you can retry without re-uploading.

Retry a single document

  1. Find the document with Failed or Partial status in the files table
  2. Click the status badge to see error details
  3. Click Retry in the error popover

The document is queued for reprocessing. For partial failures, processing continues from where it stopped.

Bulk retry

When multiple documents have failed:

  1. The Retry Failed button appears in the toolbar (when 2+ documents have failed or partial status)
  2. Click Retry Failed to queue all failed documents for reprocessing

Common failure causes

ErrorCauseSolution
Password protectedPDF requires a passwordRemove password protection and re-upload
File corruptedFile is damagedRe-download the original and re-upload
TimeoutVery large file took too longSplit into smaller files
Unsupported formatFile format not recognizedConvert to a supported format

Partial processing

Documents with Partial status have been partially processed:

  • Some text was extracted
  • The document may be partially searchable
  • Retrying attempts to complete the remaining processing

Partial documents show approximately 50% progress. After retry, they either complete to 100% or fail with an error.

When to re-upload instead

Re-upload from scratch if:

  • The original file was corrupted
  • You've updated the file content
  • Retrying continues to fail with the same error

Delete the failed document first, then upload the corrected version.

Create Notes

Add text content directly in Moongraph.

Create a Knowledge Graph

Build a knowledge graph from your documents.

On this page

Retry Failed UploadsRetry a single documentBulk retryCommon failure causesPartial processingWhen to re-upload insteadRelated